Refund policy

Cancelling an Order

You can cancel your order up to 14 days after receiving it.

Please complete a Cancellation Form or notify us in writing to request cancellation of your order.

If you decide to cancel an order you must send the goods back along with clear information detailing who they were returned by. This information should include an order number, your name and contact details.

When cancelling an order, you are responsible for the delivery cost incurred to return the goods.

In the event that a product does not do as stated, a full refund will be offered. It will be The Shoe Clinic’s decision whether the goods should be returned or not. If we ask for the goods to be returned, we will cover the delivery costs.

If a product does not work because it was used on the wrong type of material it was designed for, you will be liable for any delivery costs incurred from cancelling or returning the order.

Refunds

You have the right to cancel an order within 14 days of receiving it. If, after this time, you wish to return the goods for a refund, you must inform us in writing.

If you wish to return a product because you no longer desire the item, you may be asked to cover the delivery costs associated with returning the item. The amount of the refund will be determined once The Shoe Clinic is satisfied that the product is in good condition.

If you are returning a product because it has failed to do as it claims, we may ask for proof of this failure. It will be at the discretion of The Shoe Clinic whether to request return of the goods. If we ask for the goods to be returned, we will cover the postage. If you send a product back to us without our request, you would be expected to cover the postage charges.

If you find that a product is faulty or does not do as stated, you have six months to let us know and we will issue a refund.